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Important Notes:

Top Questions and Concerns Asked by Our Customers:


Encountering an error page during checkout? (Updated May 29, 2020)

Rarely there may be technical issues when placing an order. In this case, switch to “Incognito” mode and try to place the order. Use Ctrl+Shift+N keys to enter the “Incognito” mode in the Chrome browser.


I would like a refund. How long will it take? (Updated May 29, 2020)

Refund requests may take longer than usual for us to review. We promise all of our valued customers that we will address all refund requests as soon as possible. If you have contacted us regarding this, there is no need to contact us again as our agents will review the claims as soon as possible. If you wish to make a request for a refund, you can do so by selecting 'How do I return a product?' below and following the instructions.


Product Quantity Limit (Updated May 29, 2020)

Select items may have a purchase quantity limit of up to 4 units. This temporary measure ensures that our products can be more equally distributed among our value customers.


USPS Intl. Delivery Delays (Updated May 29, 2020)

USPS Intl. order deliveries to our customers in Finland are experiencing transportation delays from complications caused by COVID-19. We are working with USPS Intl. to remedy such delays as quickly and efficiently as possible.



Regarding the COVID-19 Pandemic:


The health and safety of our customers and employees remain our top priority. We understand you may have concerns about COVID-19 and safety. iHerb has implemented enhanced cleaning and disinfection measures, including additional cleaning staff in each department and in each of our warehouses. This means more frequent cleaning of heavily-trafficked areas and hard surfaces.


During this time, we ask for your patience as your order may be unexpectedly delayed. Please note the latest estimated delivery time of each shipping method in the shopping cart, as they are updated daily. Also, check out our Immune System page for our latest blogs about immunity.




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